Vol VI, Jun `05

Change Theory

1. To implement CPGs in the nursing home, we need to change:
   1. Personal health behavior
   2. Organizational behavior
   3. Resident behavior
   4. All of the above


2. Kotter's change management theory includes eight steps to change organizational behavior. Place these steps in order:
   1. Increase urgency
   2. Get the vision right
   3. Make change stick
   4. Empower action
   5. Build a guiding team
   6. Communicate for buy-in
   7. Don't let up
   8. Create short-term wins


3. To achieve sustainable success, you need which of the following?
   1. High results
   2. Strong vision
   3. Both (a) and (b)
   4. Neither (a) nor (b)


4. True or False. The See-Feel-Change model refers to the following phenomenon:
   - Helping people see,
   - Seeing something hits the emotions, and
   - Emotionally charged ideas change behavior or reinforce changed behavior.

To grade yourself, please see the answers at the bottom right of this e-Newsletter

Want to learn more? The questions above are based on Kotter's change theory. For more information, please see the references below:

1. Kotter JP. The heart of change. Boston, MA: Harvard Business School Press. 2002.


2. Kotter JP. Winning at change. Leader to Leader Fall 1998; 10.